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Transforming Promotions with AI

Özde Süslü Global | Head of Discounts and Promotions Management | TRIUMPH INTERNATIONAL
Sales promotions offer a double-edged sword for businesses. While they can be effective in attracting new customers, boosting volumes, and creating aware- ness, they also risk losing impact over time due to fundamental principles of hu- man price perception. According to Prospect Theory, promotions gradually lose efficiency due to three psychological effects. First, there is an asymmetric effect, where customers perceive a price promotion less as a gain than they perceive a price increase as a loss. Second, promotions suffer from decreasing effectiveness; the pleasure or utility derived from each subsequent promotion diminishes when promotions are frequently repeated. Finally, expectation adjustment occurs as consumers start to anticipate discounted prices, leading them to view full prices unfavourably and potentially weakening brand loyalty. In other words, they are trained to become more price sensitive overtime, and they do seek deals more often.
An experienced professional with 15 years in Revenue Growth Management and Business Intelligence, I have a proven track record in driving results within retail and omnichannel environments, notably at Marks & Spencer and Triumph. I excel at turning complex data into actionable insights that drive business growth, including optimizing price elasticities, en- hancing market penetration, and maximizing margin performance through advanced RGM stra- tegies. My expertise also includes rolling out cutting-edge TPx tools to support these initiatives. I’m passionate about continuous improvement and digital transformation, particularly in the retail sector, and I look forward to exchanging ideas with like-minded professionals. Reach Özde at ozde.suslu@triumph.com